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Privacy Policy

Last updated: 10/3/2026

1. Information We Collect

We collect information needed to provide and improve Hotel Lobby AI, including account details, billing-related records, prompts, uploaded images, generated outputs, and limited technical usage information.

  • Account Information: Your name, email address, sign-in method, and account preferences
  • Content You Submit: Text prompts, uploaded reference images, and related generation inputs
  • Generated Content: Images and videos created through Hotel Lobby AI and associated generation metadata
  • Payment Information: Payment processing details handled securely by Stripe; we do not store full card numbers
  • Usage Data: Credits, feature usage, device/browser details, IP-derived region data, and diagnostic logs needed to operate the service

2. How We Use Your Information

  • To provide video and image generation, editing, download, and account features
  • To process prompts, uploads, and output generation requests
  • To manage subscriptions, credits, billing, and account access
  • To detect abuse, prevent fraud, and maintain platform security
  • To improve model workflows, product performance, and user experience
  • To communicate with you about service updates, billing, policy changes, or support requests

3. Data Storage and Security

Uploaded and generated assets are stored using cloud infrastructure providers selected to operate Hotel Lobby AI securely and reliably. We use reasonable administrative, technical, and organizational safeguards to protect your information in transit and at rest.

  • Data is transmitted over encrypted connections where supported
  • Access to stored content and account systems is limited to authorized processes and personnel
  • We monitor operational systems to detect misuse, outages, and suspicious activity
  • We do not sell your personal information to third parties

4. Data Retention

  • We retain account and billing records as long as needed to provide the service and comply with legal obligations
  • Uploaded inputs and generated outputs may be retained for service delivery, download history, abuse prevention, backup, and support operations
  • We may remove or anonymize stored content when it is no longer needed for operational purposes
  • You may request deletion of your account and associated personal data, subject to legal, security, and fraud-prevention requirements

5. Sharing of Information

We share information only when necessary to operate Hotel Lobby AI. Reference photos and prompts are sent to EvoLink for GPT Image 2.5 and Seedance 2.0 processing; Cloudflare provides hosting and storage, Stripe processes payments, and Google provides optional sign-in. Google Analytics and Microsoft Clarity collect usage analytics. Stored asset links are accessible to anyone with the URL, so avoid uploading sensitive or confidential images. We may also disclose information to enforce our terms, protect rights and safety, or respond to legal requests.

6. Your Rights

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your account and data
  • Opt-out of marketing communications
  • Data portability

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember locale preferences, maintain security, process sessions, and understand product usage. You can control certain cookie settings through your browser, although disabling some cookies may affect how the service functions.

8. Children's Privacy

Hotel Lobby AI is not intended for children under the age required by applicable law to use the service independently. If you believe a child has provided personal information to us without authorization, please contact us so we can investigate and take appropriate action.

9. International Data Transfers

Your data may be processed in countries other than your own depending on where our providers and infrastructure operate. Where required, we use reasonable safeguards to support lawful cross-border processing.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@hotellobbyai.live